Terms and Conditions of Sale
1.GENERAL INFORMATION
1.1 Response to letters takes up to 5 business days. If you have any questions or want information about your order, feel free to contact customer service.
1.2 Payments are accepted in EUR.
2.ORDERING
2.1 You can order products from our online store without registration, but registered users may be eligible for additional discounts. The system is secure and easy to use, and your personal data is protected.
2.2 To place an order, follow these steps:
Add the desired product(s) to your cart;
Proceed to the cart by clicking the cart-shaped button at the top of the page;
Fill in the required fields, choose the appropriate shipping and payment method;
Read and agree to the Terms and Conditions, then confirm your consent;
Click “Place Order” and proceed to make the payment. Now, all you have to do is wait for the order confirmation email, and your order will be processed.
3.PAYMENT
3.1 After making the payment, be sure to click “Return to Merchant.”
3.2 You can quickly and securely pay for your order through bank links on our website.
3.2.1 We support the following bank links: Swedbank, SEB, LHV bank, Luminor bank, Citadele, and COOP bank. 3.3 Orders are processed as soon as your payment is received in full on our account. 3.4 Buyer bears the service fees associated with payments.
4.DELIVERY
4.1 After successfully paying for your goods, you will receive a confirmation email with detailed information. If you haven’t received this email, please contact customer service. Once your order is assembled, it will be shipped, and you will receive a notification email saying “Your order is on its way.”
4.1.1 NB! No shipping/delivery takes place on national holidays. 4.2 For precise and up-to-date delivery methods and their costs, please refer to the Transport Information page. 4.3 If the customer does not pick up the package on time and it is returned to Huslehard OÜ, the customer must cover the return costs and, if desired, the reposting cost. If the customer has chosen to pick up the goods from the store, they must collect the goods within 3 calendar months. Failure to pick up the goods will result in the cancellation of the order, and the paid amount will not be refunded.
5.RIGHT OF WITHDRAWAL
5.1 The customer has the right to withdraw from the contract without stating a reason within 14 days of receiving the ordered goods, and exchange or return the item.
5.2 The product may be tried and examined to ensure its suitability, but during this process, the minimal impact on the product and its packaging must be ensured. Trying means equivalent use as is customary in retail stores before making a purchase.5.3 The returned product must be in its original packaging, with original markings, and in the same condition as when it was handed over to the buyer. If the original packaging can be opened without damaging it, the buyer must open it in such a way. If the original packaging is damaged or if the use of the product during the trial period exceeds the reasonable scope necessary to familiarize oneself with the product, the Seller has the right to unilaterally deduct compensation corresponding to the decrease in the value of the returned product. The amount of compensation is determined based on the extent of the possible decrease in the value of the returned product, and the buyer is informed of the amount of compensation as soon as it is determined.
5.4 The buyer bears the costs of returning the goods, except in cases where the reason for the return is that the item does not correspond to what was ordered (e.g., wrong or defective item).
5.5 The buyer must return the goods within 14 days after submitting the withdrawal statement or provide evidence that they have handed over the goods to the carrier within that period.
5.6 The online store will refund all fees received from the buyer under the contract immediately and no later than 14 days after receiving the withdrawal statement. The online store may refuse to make refunds until the goods being returned are received or until the buyer has provided evidence that the goods have been returned, depending on which occurs first.
5.7 If the buyer has expressly chosen a delivery method other than the cheapest standard delivery offered by the online store, the online store is not required to refund the additional cost exceeding the standard delivery cost.
5.8 The online store has the right to withdraw from the sales transaction and demand the return of the goods if the price of the goods in the online store is significantly lower due to a mistake.
5.9 To exercise the right of withdrawal, the customer must complete the withdrawal form, which can be found here: Withdrawal Form. After submitting the form, the customer can send the goods to the number +372 55994625 or return them to our representative at the address.
5.12 The deadline for submitting complaints is 2 years. However, if a defect appears within 6 months of purchase, it is presumed to have existed at the time of purchase unless proven otherwise by the seller. After the 6-month period, the consumer must prove that the defect is a manufacturing defect, not caused by incorrect use.
5.13 In the event of a defect, the buyer has the right to contact the online store within two months by sending an email to info@soodustused24.ee or calling +372 55994625. The online store will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
DATA PROTECTION 6.1 Customer personal data is processed in accordance with data protection laws.
6.2 Huslehard OÜ collects consumer personal data when creating a customer account and/or placing an order.
6.3 Processed personal data includes the consumer’s name, email address, mobile phone number, and consumption preferences.
6.4 Huslehard OÜ uses personal data to provide services to consumers, for development, and personalization. These services primarily include selling goods to consumers through the online store and organizing personalized offers.
6.5 By entering data on the website and confirming, the consumer gives permission to collect and process their personal data and to provide necessary data to the logistics partner for the delivery of the goods.
6.6 Huslehard OÜ has the right to use the consumer’s address for sending advertisements and other information.
6.7 The consumer has the right to prohibit the collection and use of their personal data at any time, except when necessary for the recovery of claims arising from the contract or the delivery of goods. Consent to the use of the aforementioned personal data cannot be withdrawn retroactively.
6.8 The use of electronic personal data for direct marketing only occurs if the consumer has given consent on the Huslehard OÜ website.
6.9 Encrypted data transfer with banks when paying for purchases ensures the security of the consumer’s personal banking details, and Huslehard OÜ does not have access to them.
6.9.1 Huslehard OÜ does not transmit personal data obtained about the client to third parties.
6.10 Huslehard OÜ has the right to send the client Facebook Messenger campaigns, news, and notifications related to orders.
OTHER TERMS 7.1 LIABILITY AND FORCE MAJEURE:
7.1.1 Huslehard OÜ is responsible to the customer, and the customer is responsible to Huslehard OÜ for damages caused by a breach of these terms in cases and to the extent provided by the laws of the Republic of Estonia.
7.1.2 Huslehard OÜ is not responsible for damages to the customer or for the delay in delivering the product if the damage or delay is due to circumstances that Huslehard OÜ could not influence and did not foresee or could not foresee (force majeure).
7.2 BREACH OF OBLIGATIONS: 7.2.1 Breach of obligations is the failure to fulfill the conditions of the order or improper fulfillment, including delay in fulfillment.
7.3 REMEDIES IN CASE OF BREACH OF OBLIGATIONS: 7.3.1 If the online store has violated obligations, the customer may:
- demand performance of the obligation;
- refuse to perform the obligation owed;
- demand compensation for damage;
- withdraw from the contract or terminate the contract;
- reduce the price;
- in case of delayed monetary obligation, demand interest.
7.3.2 In case of a breach of obligations, the customer may use all legal remedies provided by law or the contract, which can be used simultaneously unless otherwise provided by law or the contract. In particular, the use of a remedy for breach of obligation does not deprive the customer of the right to demand compensation for damage caused by the breach of obligation.
7.3.3 The customer cannot rely on a breach of obligation by Huslehard OÜ or use remedies for it insofar as the breach of obligation was caused by the customer’s own act or circumstances or an event beyond the customer’s control.
7.4 CUSTOMER RIGHTS IN DISPUTE RESOLUTION 7.4.1 Unresolved issues in these terms are governed by the laws of the Republic of Estonia.
7.4.2 To resolve disputes, the customer can contact the European Union’s platform for resolving consumer disputes (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET), the Consumer Protection and Technical Surveillance Authority (https://www.ttja.ee/en/consumer/consumer-complaints), or the court.
If you have any further questions or need additional information, feel free to contact us here or call +372 55994625.