Returning goods
Return of Goods
If you have encountered issues with the product or it is not suitable, you can return the product in our online store within 14 days. Before filling out the return request, please make sure that:
- The product packaging is opened without damaging it (Re-closable packaging is not torn).
- The product is complete, meaning the product packaging and everything else is intact.
- The product shows no signs of use.
If the product is defective, be sure to include pictures and wait for further instructions.
After submitting the request and receiving confirmation, we kindly ask customers to return the product in the way they choose.
The costs related to the return are covered by the Buyer, unless agreed otherwise.
After handing over the product to a parcel machine or courier, please be sure to send us an email with the confirmation sheet/receipt so that we can expedite the return process.
If you have any questions, please contact customer service.